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Terms And Conditions

      1. We are RocksugarCo Lifestyle LLP (hereinafter referred to as “RocksugarCo”), a Singapore company (UEN T14LL1707G), the term “Customer” or “you” refer to any person placing an order on RocksugarCo's website (the “Website”). This General Terms and Conditions of Sale (“General Conditions”) apply exclusively between RocksugarCo and the Customer.
      2. These Terms and Conditions govern the supply by us of any product ordered by you on the Website (“Product”). By ordering a product, you agree to be legally bound by these General Conditions.

      1. “Acknowledgement”: our acknowledgement of your order by email;
      2. “Contract”: your order of a product or products in accordance with these General Conditions.
      3. References to “clauses” are to clauses of these Terms and Conditions;

      1. Placing an order
        1. To place an order on the Website to purchase a product from us (“Order”), you must be 18 years of age or older, and you must be authorized to use the payment method provided for the Order.
        2. All Orders are subject to acceptance by RocksugarCo and availability of Products.
        3. The Order process allows you to check and correct errors. You must take time to check the Order before submitting the order to RocksugarCo.
        4. Once an order has been placed, you will receive an email from RocksugarCo acknowledging the receipt of your Order (“Acknowledgement”). This does not constitute an acceptance of your Order.
        5. Once an order has been accepted, you will receive an email from RocksugarCo confirming the Order (“Order Confirmation”)
        6. Before RocksugarCo accepts an Order, verification of information may be required. RocksugarCo reserves the right to decline any order at its sole discretion, even after sending an Order Confirmation.
        7. RocksugarCo may limit the quantities that may be purchased per Order, per credit card or per person. If so, we will inform you prior to accepting the Order.
        8. RocksugarCo may, at its sole discretion, amend an Order even after sending the Order Confirmation.

      2. Payment
        1. Product prices are subject to change without notice at any time. You will pay the price on the Website at the time of Order Confirmation.
        2. Prices are in Singapore Dollars (SGD).
        3. Prices do not include delivery charges, which may vary depending on the country of destination, value of the Order, the weight or size of the Product and type of delivery chosen.
        4. You must pay for the Product in full upon submitting the Order.
        5. Payment modes are by credit card or bank transfer.
        6. All credit/debit card transactions on the Website are processed by PayPal. RocksugarCo receives no credit card information.
        7. You undertake that all information you provide to RocksugarCo for the Order are correct, and you are using your own credit card for Payment.
        8. RocksugarCo reserves the right to get validation of your payment information before providing the Product to you.
        9. If your credit card is not denominated in Singapore Dollars (SGD), the final price may vary based on the exchange rate of your card issuing bank. RocksugarCo shall not be responsible for any foreign transaction fees charged to your card.
        10. Once RocksugarCo receives payment for your Order, RocksugarCo will send you an email confirming your order (“Payment Confirmation”).
        11. Prior to the issuance of the Order Confirmation, RocksugarCo reserves the right to cancel the Order.
        12. If you find there is a mistake in the Order after it is submitted, please contact
        13. We will endeavor to display accurate price on the Website, but reserve the right to verify the price when we accept the Order. If the price is found to be incorrect before we accept your Order, we will give you the option to accept or reject the order at the updated price. If RocksugarCo is unable to reach you, we will consider the order cancelled and notify you by email. RocksugarCo will refund your payment. For clarification, if the error in the price is obvious and reasonably recognizable by you to be a mistake, RocksugarCo reserves the right not to supply the Product at the incorrect price.

      3. Acceptance of Order
        1. RocksugarCo reserves the right to cancel your order at any time for any reason until RocksugarCo accepts your order by sending you an email that the Products have been dispatched.

      4. Customs Regulations
        1. You are deemed the importer of the Product to the country of delivery, and be solely responsible for complying with all relevant import regulations and laws in the country of delivery.
        2. You shall be responsible for all applicable taxes, fees, duties or other relevant charges involved with the purchase of the Product to the country of delivery.
        3. RocksugarCo will ship the Products Delivery Duty Unpaid, and will only charge the price of the Products purchase and shipping. All other charges, if any, required to clear customs into the country of delivery will be borne by you.
        4. In compliance with Customs authorities, RocksugarCo will state the value of the Products on the package.
        5. RocksugarCo shall in no circumstances be liable to you if the Products fail to comply with the import regulations or laws of the country of delivery.
      1. The Website is intended to serve Customers living in Singapore, and RocksugarCo may not deliver to all countries and territories.
      2. RocksugarCo may indicate estimated delivery dates, but make no commitment to ensure delivery by those dates. RocksugarCo shall in no circumstances be liable to you for any losses, costs, damages, liabilities, charges, fees or expenses due to late delivery.
      3. RocksugarCo will dispatch Products from warehouses in Singapore on the account and at the risk of the Customer. RocksugarCo reserves the right to choose the forwarding agent and mode of transport.
      4. RocksugarCo shall not be responsible for Products damaged during delivery.
      5. RocksugarCo's Products
      6. RocksugarCo endeavors to ensure all Product information displayed on the Website is accurate at the time of publication. RocksugarCo reserves the right to update Product information on the Website at any time.

      1. Products sold are non-refundable.
      2. Products sold are exchangeable, on the condition they are returned within 14 days in their original packaging, be in their original unused condition, and if they are deemed by RocksugarCo to be in a condition that can be resold to another customer as a brand new unit.
      3. The exchange will be in the form of store or voucher credit equivalent to the value of the original purchase. The credit can be used for purchases in-store or through the Website.
      1. Some Products are covered by warranty, as indicated in the Product information on the Website. Warranty does not apply to defects caused by:
        1. wear and tear;
        2. failure to set up, install or use the Product in accordance with user instructors provided by the manufacturer;
        3. misuse, intentional damage, poor storage conditions, or usage of the product beyond its normal limits, lack of maintenance, accident by you or any other user;
        4. modification or repair by any person who is not authorized by RocksugarCo to repair the Product;
      2. Please contact us at about any repair or return of a defective product.
      3. RocksugarCo shall at its option repair or replace the defective part of the Product, based on the nature of the defect. If RocksugarCo is unable to repair or replace the defective part of the Product, RocksugarCo will give the Customer credit equivalent to the amount paid for the Product, so as to purchase make another purchase from the Website. There will be no other forms of make up or remedy.
      4. If RocksugarCo deems that the returned Product is not defective, or that warranty does not apply as in Clause 6.1 above, RocksugarCo reserves the right render no repair and to return the Product to the Customer at the Customer's expense.